Service designer, Singapore

What you will be doing

MING Labs is looking for a Service Designer to join our Singapore studio. In this position, you’ll take the lead on working with our clients through the Design Thinking approach and methodology to design best-in-class services and customer journeys that deliver on our client’s business objectives. . You will also support our client to develop internal capabilities, to drive innovation and deliver value. We are looking for a designer who thinks deeply about people and processes, and can advocate the role of service design within the company. If this sounds like you — amazing, we’d definitely like to hear from you!

Here are some of your main responsibilities:

Support and lead discovery projects and execute on all parts of the service design process: challenge framing, research (qual and quan), ideation, prototyping, testing and implementation.

Conduct qualitative and quantitative research studies and synthesise the output into: personas, customer journeys, insight-opportunity frameworks, value propositions, scenarios, etc. in order to identify or validate products / services opportunities.

Conduct trend analysis and competitor research in order to unlock business opportunities, develop relevant concepts, models and organizational frameworks to support our clients and drive innovation and business growth.

Support the design and testing of new products, services, or consumer experience.

Plan and run workshops with internal and external stakeholders.

What we are looking for

3+ years of experience within service design and leading strategic design projects.

You have a deep understanding of how to conduct qualitative research and synthesize multiple sources of data to derive actionable insights.

You have strong experience working with Design Thinking and Lean/Agile methodologies.

You’re a team player and experienced in collaborating with multidisciplinary teams, including designers and developers.

Proficiency in English.

Willingness to travel and work on-site with our clients when needed.

Why MING Singapore?

Here at MING Labs, your ideas matter (a lot). You’ll have the opportunity to shape every piece of your work.

Our international team is full of passionate, cooperative and motivated people that excel at their professions (and are fun to work with, too).

A broad and interesting spectrum of projects to design for, there’s always something new to learn - our clients are keeping us busy, also during Corona times!

Direct interaction with our clients.

An inspiring and relaxed office culture including regular team events, free snacks and more.

Competitive benefits and flexible work arrangements.