Senior UX researcher, Shanghai

What you will be doing

MING Labs is looking for an experienced UX design researcher to own the research discipline within our digital product studio.

In a perfect world, you would be operating at the intersection of interaction design, service design & design research - but we’re flexible as long as you have drive & talent.

If you feel like you wanna challenge yourself driving innovation in digital then reach out and let’s chat!

Take ownership of all aspects of UX research

Lead digital product projects that focus on exploration and/or validation

Define proper research method and process for each project

Frame-working personas, customer journeys

Collaborate with product designers and developers

Generate strategic and tactical insights from analyzing qualitative and quantitative data

Contribute to trend analysis and competitors research in order to unlock business opportunities, develop business concepts, models and organizational frameworks

Conduct user interviews, usability tests, and lead workshops

Present design concept, insights, or research findings

What we are looking for

Minimum 5 years of experience

Expertise in personas, customer journey maps, UX research methods, usability testing, and service design

Having a strong understanding of the Chinese market and culture

Strong verbal and writing skills in both English and Chinese

Presentation skills

Familiar with product design and development method and process

Strong communication skills for collaborating with internal team and or clients

Passionate about brands, businesses, services and digital innovation

Why MING Shanghai?

MING is an equal opportunity employer. We celebrate diversity and commit to providing an inclusive environment of mutual respect.

Here at MING Labs, your ideas matter (a lot). You’ll have a key role in building the digital products and businesses of today and tomorrow.

Our team is full of smart and dedicated folks who excel in their professions (and are fun to work with, too).

You’ll gain great insights into the operations and inner workings at the top levels of multinational companies.